At Lakoora, we want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, we offer a straightforward return policy to ensure your peace of mind.

1. Return Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and returned within 30 days of purchase. We do not accept returns for items that have been used, damaged, or are not in their original condition.

2. Return Process: If you wish to return an item, please contact our customer service team to initiate the return process. We will provide you with instructions on how to return the item and issue a return authorization if applicable. Once we receive the returned item and verify its condition, we will process your refund or exchange as per your request.

3. Refund and Exchange: For returns that meet our eligibility criteria, we offer refunds to the original payment method or exchanges for a different item of equal value. Shipping costs are non-refundable, and return shipping fees may apply unless the return is due to a Lakoora error or a defective product.

We strive to make the return process as seamless as possible for our customers. If you have any questions or concerns about our return policy, please don’t hesitate to reach out to us.